HSBC Childcare Scheme Questionnaire

Please take a few minutes to reply to our questionnaire as we greatly value your feedback.

Q1 How did you find out about the scheme?

Q2 What type of childcare are you using?

Q3 How satisfied were you with the enrollment process?

Q4 How satisfied were you with the helpline?

Q5 How satisfied were you with the roadshows?

Q6 How satisfied were you with the communications and marketing materials?

Q7 How satisfied were you with the email communications?

Q8 How satisfied were you with the efficiency and knowledge of kidsunlimited employees in managing the service?

Q9 How satisfied were you with the efficiency and knowledge of HR Connect?

Q10 How satisfied are you with the scheme?

Q11 How satisfied are you with the ease of understanding the scheme?

Q12 How satisfied are you with the ease of payment to carers?

Q13 How satisfied are you with the ongoing communications/information?

Q14 How satisfied are you with the savings made?

Q15 How satisfied are you with the customer care handling?

Q16 How satisfied are you with your childcarer's understanding of the service?

Q17 Was your childcarer knowledgeable about (tick whichever applies to your carer)? Yes    No      Vouchers
Yes    No      Nursery discounts in HSBC Designated Nurseries
Yes    No      Receipt of payments for your fees
Yes    No      Remittance advice
Yes    No      Assistance via the helpline

Q18 Would you recommend the childcare scheme to other colleagues?

Q19 Please enter any comments here that will enable us to improve our service to you.

All responses are treated in the strictest confidence and it would be useful if the following data could be completed to aid analysis.

Grade Please tell us whether you are staff or manager.

Gender Please tell us whether you are male or female.

Age Group Please tell us your age group.

No. of Children 5 years and under Please tell us how many children you have under 5.

No. of Children 6 to 16 years old Please tell us how many children you have between 6 and 16.

Please click the Send button to send the form.

31st May 2006

kidsunlimited appreciates the time you have taken to complete this questionnaire.

The results will be used to improve our service to you.