Accessing your account

Click here to manage your account

How does the on-line facility work?

There are three options available to you:

1. No Access – kidsunlimited Childcare Vouchers to make payments to childcarers automatically to credit carers’ bank accounts for the 1st of the month.
2. View only – You will be able to see all transactions that have been made by kidsunlimited Childcare Vouchers to childcarers and view the balance on your account.
3. Full access – you will have full responsibility for your account.  This allows you to make payments as and when you want to from your available balance.  The Childcarer will then receive the payment within 6 working days. (If you are using a designated nursery you must not elect to have a full access account).

 

To set up the on-line facility you would have to:

1. Contact the HSBC Childcare Team at Kidsunlimited (0845 606 6935)
2. You will be given a Company Username and Password to access the facility
3. Kidsunlimited will ask some questions for verification.
4. Your unique password would be generated and sent via e-mail to you.
5. Within 24 hours you can log on to the on-line facility.

 

When you call you will be asked a series of security questions which will generate a password.  Once you have received your password you can log into your account and from this point on you will be able to have view/full access of your account.

To start using the internet you must ensure that you register before the 20th of the previous month to ensure you can control the following payment to the carer for the following month (for full access only). Example: Deduction to May salary, must inform kidsunlimited before April 20th.

For guidance of how to use the on-line facility please refer to the processes on the HSBC Childcare website or contact the HSBC Childcare helpline.

The below guides explain the complete process for both full and view only access

Guide to using the kidsunlimited Childcare Vouchers on-line payment system

Guide to using the kidsunlimited Childcare Vouchers on-line system